The benchmark of excellence
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The Finance Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Finance Excellence Awards
Mortgage Broker Firm of the Year Award
Getting borrowers the right deal, and the right support.
About this category
This award recognises a mortgage brokerage whose advice, service and support have helped clients borrow well. Judges look for client outcomes, service quality and support for complex and vulnerable clients.
Eligibility
Open to mortgage broker firms of any size.
Judging criteria
- Client outcomes
- Service
- Support for complex cases
- Standards
- Growth
Qualitative criteria
Reliable service through a stressful process.
Metrics
- Cases completed
- Client feedback
- Referrals and complaints
Additional criteria
Entries should include a concise case study, supporting figures and, where possible, client or colleague evidence. Client identities and commercially sensitive figures may be anonymised or given as percentages and ranges, and nothing in an entry is shared beyond the judging panel. Firms carrying on regulated activities should hold the relevant FCA authorisation. Judges consider the size of the firm or team, so smaller firms compete on equal terms.
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